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Research Article

Assessing the Quality Improvement Associated with Pending Referral Requests at MNG-HA, Saudi Arabia

Tahani Daghistani, Huda AlGhamdi, Ebtisam Al Ghamdi, Hisham Al Maimony, Talal Al Harbi, and Raed H. AlHazme

Correspondence Address :

Tahani A. Daghistani
Senior Programmer Analyst, Information Systems and Informatics Division
Ministry of National Guard-Health Affairs, King Abdullah International Medical Research Center
King Saud bin Abdulaziz University for Health Sciences, Department Mail Code: 9100, P.O. Box 22490, Riyadh 11426
Kingdom of Saudi Arabia.
DOi: https://doi.org/10.35862/2637-7713/47/30

Received on: February 25, 2019, Accepted on: March 05, 2020, Published on: March 11, 2020

Citation: Tahani Daghistani, Huda AlGhamdi, Ebtisam Al Ghamdi, Hisham Al Maimony, Talal Al Harbi, Raed H. AlHazme (2020) Assessing the Quality Improvement Associated with Pending Referral Requests at MNG-HA, Saudi Arabia.

Copyright: 2020 Tahani A. Daghistani, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

  • Abstract

Abstract
Referral system supports the directing of patient to an appropriate facility or specialty. Avoiding delay in referral requests decrease waiting lists and increase effectiveness of referral system, this leads to smooth referral process, and ease communication between all levels of the health system. This study uses Ministry of National Guard Health Affairs, Saudi Arabia to assess using escalation emails (technical intervention) as a way to improve quality of referral system. This solution was applied to identify the pending requests and escalate them to different departmental levels to speed the process. The intervention resulted in a trend of reduction in the percentage of requests either accepted or rejected; and thereby an improvement in the quality of referral system was achieved.

Keywords: Referral Requests, Technical Intervention, Healthcare Improvement.